Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free 1-888-221-1687.
Who we are
We invite you to learn more about the people who bring their expertise and experience to the CCTS.
Howard Maker was appointed Canada’s first Commissioner for the Commission for Complaints for Telecom-television Services in August 2008. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985.
In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise in investigations and complaint-handling. He conducted investigations and managed investigators at the Law Society of Upper Canada, and thereafter was appointed the Director of Investigations at the College of Physicians and Surgeons of Ontario.
Howard subsequently joined the Ombudsman for Banking Services and Investments, where as Senior Deputy Ombudsman he led the division of the organization responsible for investigating investment complaints.
Howard has guided the CCTS through its growth from a small start-up with uncertain prospects to an important participant in the Canadian telecom sector. This process is now being replicated in the TV sector too.
Howard represents the CCTS regularly at CRTC proceedings, in which the CCTS is an active participant. The CCTS administers four CRTC-issued industry codes of conduct.
Through regular media and public appearances, Howard ensures that the CCTS’ public reporting of industry issues drives improvement in consumer-related business practices.
The CCTS employees bring diverse backgrounds and experience to their work. They have worked with consumer associations and regulators, in the telecommunications industry and some are lawyers.